Frequently Asked Questions

Clients can open tickets via your branded portal or by emailing support@yourdomain. Each ticket receives an ID, SLA, and status (Open, Waiting, Resolved). Clients track progress from the portal, receive automatic updates on status changes, and can reply by email or portal — everything is synced.

Yes. Workflows send gentle nudges if a client hasn’t replied, and escalate internally if SLA thresholds are at risk. Agents and clients get email/SMS/WhatsApp notifications until resolved.

You get an AI Knowledge Assistant (searches your help articles), AI Chat (embedded on your site), AI Conversations (multi-channel inbox), and an AI “Agent” that drafts replies, summarizes threads, and routes tickets to the right team automatically.

Yes. Our Voice AI handles calls, books appointments, verifies identity, and syncs outcomes to the CRM. You can define guardrails, fallback to a human, and full call recordings are stored securely.

Absolutely. English, French, Dutch, Arabic and more. The bot detects language automatically and switches tone based on your brand style guide.

Fully customizable stages, fields, and automations. Create conditional logic, mandatory compliance fields, and role-based permissions per team.

Yes. Semantic HTML, structured data, fast LCP, image optimization, caching, and accessibility checks are standard. We include analytics dashboards for traffic and conversions.

Automated reminders via SMS/WhatsApp/email, easy rescheduling links, and optional deposits for high-demand slots. No-show tagging feeds back into nurture campaigns.

Consent capture, DPA, right-to-be-forgotten workflows, encrypted at rest & in transit, and complete logs of access and changes across records.

Yes. Granular roles, teams, and record-level permissions. You decide who can view, edit, export, or delete.

Pricing depends on the services you select — each service has its own scope and cost (AI Voice, Support Center, Websites, CRM, Automations, etc.). We tailor a plan to your needs after a short discovery, then share a transparent quote.

Yes — a 15-day free trial for new customers with full access so you can evaluate the platform in real workflows.

You can cancel at any time. You’ll keep access until the end of your current billing cycle — no interruptions during that period.

Payments are final — we don’t offer refunds on amounts already paid. If you cancel after a charge, your access remains active until the end of the billing period.

We offer a 15-day free trial, flexible cancellation anytime (effective at the end of the cycle), and a no-refund policy on processed payments. For help, email [email protected] or use the Contact page.

WhatsApp Business, SMS, email, calendars, website forms, payment gateways, advertising pixels, and data warehouses. Custom integrations via API/webhooks are available.

Most teams go live in 2–4 weeks depending on scope (site, CRM, AI, Support Center). We provide training, templates, and QA before launch.